Refund and Return Policy

Effective Date: 1 September, 2024

Shikargarh Store (“we,” “our,” or “us”) is committed to ensuring customer satisfaction. We understand that purchasing fresh produce and spices online can be challenging, and we strive to offer a smooth return and refund process for our valued customers. This policy outlines the terms and conditions under which refunds and returns will be processed.

1. General Policy

1.1. Eligibility for Returns
Due to the perishable nature of fresh fruits and vegetables, we are unable to accept returns or exchanges for these items unless they meet specific criteria (outlined below). For spices, returns will be accepted under certain conditions.

1.2. Non-Returnable Items
The following items are not eligible for return:

  • Fresh fruits and vegetables, unless they are damaged or spoiled upon delivery.
  • Any item that has been used, opened, or tampered with.
  • Spices that have been opened or where the original seal has been broken.

1.3. Return Window

  • For fresh fruits and vegetables: Customers must report any issues within 12 hours of delivery.
  • For spices and other non-perishable items: Returns are accepted within 7 days of delivery, provided the items are in their original packaging and condition.

2. Refund Policy

2.1. Eligibility for Refunds
Refunds will be processed under the following circumstances:

  • The product was delivered in a damaged or spoiled condition (fruits and vegetables).
  • The wrong product was delivered.
  • The product does not match the description provided on our website.
  • The product has a manufacturing defect (spices and other non-perishable items).

2.2. Refund Process

  • Fresh Fruits and Vegetables: If the product is found to be spoiled or damaged upon delivery, please contact us within 12 hours. We may request photographic evidence of the issue. Upon validation, we will issue a full refund or arrange for a replacement at no additional cost.
  • Spices and Non-Perishables: If you wish to return a non-perishable item, please ensure it is in its original, unopened packaging. Upon receiving the returned item, we will inspect it and process a refund within 7-10 business days.

2.3. Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

2.4. Partial Refunds
In certain situations, only partial refunds may be granted, such as when an item is not in its original condition or is returned after the specified return window.

3. Return Process

3.1. Initiating a Return
To initiate a return, please contact our customer service team at [Customer Service Email] or [Phone Number] within the specified return window. Please provide your order number, a description of the issue, and any relevant photos.

3.2. Return Shipping

  • For Fresh Fruits and Vegetables: As returns are not typically feasible for these products, we will handle refunds or replacements without requiring the product to be sent back.
  • For Spices and Non-Perishables: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Exemptions and Special Cases

4.1. Customized or Personalized Orders
Customized or personalized products cannot be returned or refunded unless they arrive damaged or defective.

4.2. Seasonal and Promotional Items
Items purchased during a sale or promotion may be subject to different return and refund terms, which will be specified at the time of purchase.

4.3. Gift Items
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

5. Customer Responsibility

5.1. Product Care
Customers are responsible for properly storing and handling the products after delivery to maintain their quality and freshness. We recommend immediately refrigerating perishable items upon receipt.

5.2. Inspection on Delivery
We urge customers to inspect their order upon delivery. If you receive an item that is damaged, spoiled, or otherwise unsatisfactory, please contact us immediately to resolve the issue.

6. Changes to This Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Shikargarh Store
Shop No. 2, Mahadev Market, Opposite Mahadev Akhli, Shikargarh, Jodhpur
Email: shikargarhstore@gmail.com
Phone: +91 8306087277